You are not satisfied? Here's how to make a return.

Does the return request any payment ?

Returns are under customers’ responsibility

Can we make an exchange?

We only offer a refund or a voucher (during sales campaigns, no refund available, we only offer a voucher).

What is the deadline to make a return?

Any return and exchange must be done within the 14 days after receiving your items, and within the 7 days following your shipment reception during sales period .

How can I return?

By phone: appointment by phone at Trappes 78160

Simply note on a paper the references of your order, your name and the reason for the return. If you want a refund or credit:

YJAAB, LASSOUED 23 square jean lurcat 78190 Trappes

IMPORTANT: Before any return, please contact us by email at : contact@yjaab.com  to inform us. Once your package is sent, please forward us your parcel number.

Can I return any item?

Yes, as long as it is in a perfect condiion and his tags have not been removed.

Please note the following exceptions:

Swimwear: the hygienic protection must be intact.

Underwear: exchanges and returns impossible,

Accessories: returns are possible in the complete original packaging.

When will I receive the amount of my return?

The amount will be credited on the average payment with an approximate payment period of 10-14 days.